Privacy Policy
OSO operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). OSO is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified so that it no longer identifies you or can reasonably be linked to you.
We may collect or process the following categories of personal information (including inferences derived from such information), depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit/debit card numbers, bank account details, payment information, transaction details, payment method, and payment confirmations.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Your communications with us, including information you include in customer service inquiries or messages.
Device information, including details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information, including details about how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your information;
Automatically through the Services, including from your device when you use our products or access our websites, and through cookies and similar technologies;
From our service providers, when we engage them to perform certain functions and they collect or process information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
To provide, customize, and improve the Services. We use your information to deliver the Services, including to perform our contract with you, process your payments and orders, remember your preferences and interests, send account notifications, handle returns or exchanges, manage your account, organize shipments, facilitate reviews, and provide a personalized shopping experience (e.g., product recommendations).
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing emails, SMS, or postal communications, and showing you online advertisements based on your prior purchases, browsing activity, or interactions with the Services.
Security and fraud prevention. We use your information to authenticate your account, secure your transactions, detect, investigate, and address fraudulent or illegal activity, protect public safety, and safeguard our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with anyone.
Communication. We use your personal information to provide customer service, respond to inquiries, offer support, and maintain our business relationship with you.
Legal compliance. We may process your information to comply with applicable laws or respond to lawful requests (including from law enforcement or regulatory authorities), or to enforce our terms and investigate potential violations.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes as described below:
With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and display targeted advertising, including Shopify’s personalized advertising tools. Such partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share information about you for cross-site marketing purposes.
With your consent or at your direction, such as when you request us to share data with third parties (for example, to facilitate delivery or social media integrations).
With our affiliates or within our corporate group.
In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or as required by law or to protect our rights or users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to operate and improve them. Information you provide through the Services will be transmitted to and shared with Shopify, and may be processed in countries other than your own to enable the Services.
Additionally, we use enhanced Shopify features that rely on data collected from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is the controller of such data and responsible for handling requests to exercise your privacy rights regarding this processing.
For more information about how Shopify uses your personal information and your rights, please review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for and do not guarantee the privacy or security of such sites, nor the accuracy or completeness of their content. Information shared publicly, including via third-party social media, may be visible to others without restriction. Inclusion of such links does not imply endorsement of those sites or their operators.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal data to us, please contact us to request deletion. As of the effective date of this Policy, we do not “sell” or “share” (as defined under applicable law) the personal data of individuals under 16 years of age.
Security and Retention
Please note that no security system is infallible. While we take reasonable measures to protect your data, we cannot guarantee “perfect security.” Information transmitted to us may not be secure in transit; please avoid using unsecure channels for sensitive communications.
The retention period of your personal data depends on factors such as account management needs, legal obligations, dispute resolution, and enforcement of agreements or policies.
Your Rights and Choices
Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information (subject to legal limits):
Right of access – to request a copy of your personal data.
Right to deletion – to request erasure of your data.
Right to rectification – to correct inaccurate information.
Right to data portability – to obtain a copy of your data in a portable format.
Communication preferences – to opt out of marketing emails (by using the unsubscribe link in messages).
If you reside in the United Kingdom or European Economic Area (EEA), you may also have:
Right to object or restrict processing of your personal data;
Right to withdraw consent where consent is the lawful basis for processing.
To exercise your rights, you may contact us as set out below. For information about Shopify’s use of your personal data and related rights, visit https://privacy.shopify.com.
We will not penalize you for exercising your rights. We may need to verify your identity before processing certain requests. If you appoint an authorized agent to act on your behalf, we may request proof of authorization and verify your identity directly.
Complaints
If you wish to file a complaint about our handling of your personal information, please contact us using the details below. Depending on your location, you may also contact your local data protection authority. For the EEA, a list of supervisory authorities is available here.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. If we transfer data outside the EEA or UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or equivalent UK-approved frameworks, unless the destination country ensures an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website, update the “Last updated” date, and provide notice where required by law.
Contact
If you have any questions about our privacy practices or wish to exercise your rights, please contact us at: Email: contact@oso-store.com
Address: 60 Rue François 1er, 75008 Paris, France
For purposes of applicable data protection law, OSO is the data controller of your personal information.